Written by Monika Meier, Roberto Hernández and Mona Mueller for Buljan & Partners Consulting
Hello, good morning… My name is Monika, I am 20 years old and I am studying International Business in Madrid. The dual training programme I am carrying out allows me to work both the theoretical and practical aspects. I am experiencing the latter at Buljan & Partners Consulting. So, what do you think an intern at our office does? That they just make photocopies and coffee? No, not at all. The work is very diverse and stimulating, believe me, you never get bored. As an intern over the last six months, I have worked in human resources, marketing and back office, as well as taking part in and learning from customer centric projects. Continue reading
Written by Elisabete Zubiarrain for Buljan & Partners Consulting
Some years ago CRM was the acronym in fashion, but now, in an ever-changing world it is the moment of Customer Experience.
The customer-centric business is not that new. Many years ago small storekeepers found out that their clients are also decision makers and may decide to abandon them at any time. Continue reading
Written by Raquel Calleja for Buljan & Partners Consulting
Talent Experience is the solution by Buljan & Partners Consulting to align employee engagement with customer experience.
The following infographic is a summary of how customer experience is perceived internally within companies; difficulties, results, heroes supporting it and solutions for better results. Continue reading