A positive approach to the customer

Written by Buljan & Partners Consulting

Look at these operations and write down what you see:

5×5=25      10+5X2=20      8×2=16     18-6=11      5+3+2=10        9:3=3

If your answer is “the subtraction is incorrect”, you’re right, but if your answer is that five operations are correct and one is incorrect, is even better and what is even better still is that you will be giving more complete and effective information.

So why do we only focus on the incorrect answer if there are more correct answers than incorrect ones and waste so much valuable information? And who is more intelligent? The person who quickly identifies the error or the one who sees the complete information?

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