Written by Björn Neumann (@CCMTechnology) for Buljan & Partners Consulting
What is customer centric technology? How is it applied and how can it support customer centric organizations?
In a nutshell customer centricity is aligning all business activities with customer activities, needs or issues. Customer centric organizations understand their customers, put them at the top of their strategy and set them at the center of their values. Customer centric companies generate (additional) revenue by putting customers at the core of every process to better reach, engage and satisfy them. Continue reading