Written by Luis Hergueta for Buljan&Partners
Customer Centricity policies in companies are a must in regular times. But a crisis can boost your company to have a need of efficiency and this would lead to a need of focus on your most important target – your customers. In the following we explain 5 areas where customer centricity can add value;
- Product focus -> Customer focus
- Increasing loyalty
- Organization and efficiency
- Detect potential services
- Motivation
