Written by Silvana Buljan for Buljan & Partners consulting
A desperate customer in search of help and solutions often finds himself confronted with complex procedures, incomprehensible sales pitches and decisions made unilaterally in the corporate world. Further still, rather than be lessened, he finds his frustration increases because he fails to receive an acceptable solution. This is an ongoing trend in many companies, even while claiming that the customer experience is the focus of their strategic priority – in today’s world it doesn’t look good if you don’t have a Customer Experience department. Continue reading →
Written by Elisabete Zubiarrain for Buljan & Partners Consulting
A few weeks ago, I traveled with my family to three different cities in the United States, a leader in customer service. Although I realized that we still have a long way to go, I confirmed that the key element is people. Continue reading →
The journey of “Great Projects for Great Clients with Great People” continues…
I proudly invite you to view this second video giving you insight in our way of working.
Special thanks to all our loyal customers who have trusted their business issues into our hands for the last 10 years: “GREAT PROJECTS” is the result of facing challenges jointly, understanding our customer needs, and being part of their implementation teams.
2012 is a significant year for Buljan&Partners, as we celebrate our 10th anniversary!
The key to our success are our clients who trust in us, the projects that we have delivered in the last 10 years, and the team working with our clients in the field, to help them be a customer-centric organization. I proudly invite you to follow our anniversary campaign “Great Projects for Great Clients with Great People“, starting with this first video dedicated to our B&P Team – ENJOY!