Managing emotions in stressful situation for clients

Written by Miguel Sanz for Buljan & Partners Consulting

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The words “managing customers’ emotions” are tremendously attractive to companies and there is no doubt that they are key to establishing an emotional bond with customers. Continue reading

Apple, the best customer experience?

Written by Luis Hergueta for Buljan & Partners Consulting

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In my opinion, it is difficult to find a remarkable customer experience in product centric sectors. There are some automotive companies with a genuine interest in customers’ concerns, which want to take the basic standards and processes to the next level, and which really care about customers’ needs and concerns. Continue reading

A seamless Customer Experience between you and your partner

By Buljan & Partners Consulting

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The practice of paying for a service after using it (“pay-per-use model”) is becoming increasingly popular in current society. End customers and users are setting the pace of this trend as we can see in the private property sector (for example, housing and transport), which is decreasing in demand. Therefore, companies have to irremediably restructure their activity to meet these changing needs. Continue reading