Exceeding Expectations is the situation when results are above and beyond in the customer journey.
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them”. “Surpassing expectations on the service side means that your people understand what your brand stands for, that they are proud of it and will go the extra mile to make sure that your customers are happy”.
This summer and autumn is intense and challenging for the international CRM industry, lots of things are happening and confirming that CRM is still not dead! We are currently right into this year’s CRM Idol 2012 contest, checking out some really innovative and promising tools to stir up the industry. Last week (13th to 15th August) THE international conference for CRM – CRMEvolution 2012 – took place in New York City, with the presence of the world’s most known and recognized influencers, practitioners and visionaries. But what I really want to dedicate this post to is something that has never been done by anyone before in the industry: 4 of the most influential CRM subject matter experts – Paul Greenberg, Esteban Kolsky, Denis Pombriant and Brent Leary – will travel Europe during 12 days on a Bus to engage with CRM professionals across Europe. An outstanding and unique event!
The journey of “Great Projects for Great Clients with Great People” continues…
I proudly invite you to view this second video giving you insight in our way of working.
Special thanks to all our loyal customers who have trusted their business issues into our hands for the last 10 years: “GREAT PROJECTS” is the result of facing challenges jointly, understanding our customer needs, and being part of their implementation teams.
2012 is a significant year for Buljan&Partners, as we celebrate our 10th anniversary!
The key to our success are our clients who trust in us, the projects that we have delivered in the last 10 years, and the team working with our clients in the field, to help them be a customer-centric organization. I proudly invite you to follow our anniversary campaign “Great Projects for Great Clients with Great People“, starting with this first video dedicated to our B&P Team – ENJOY!